Last Updated: February 4, 2025
These terms and conditions apply to the services provided by Vetnio™ AB, Address: Grev Magnigatan 10, 114 55, Stockholm, organization number 559494-6807 ("Vetnio") to business customers ("Client(s)") via the website or via Vetnio's mobile application (the "Service(s)").
Vetnio and the Client are hereinafter referred to individually as "Party" and jointly as "Parties".
End-users of the Services covered by the terms and conditions are individuals who are employees or contractors of the Client or who otherwise hold a similar position in relation to the Client (end-users are hereinafter referred to as "Users"). In relation to Vetnio, the Client is responsible for the actions of the Users as if the actions were the Client's own.
Please read these terms and conditions carefully before accessing and using Vetnio's website and Service. By accessing our website and using the Service, you agree to be bound by these terms and conditions and agree to comply with all applicable laws and regulations. If you do not agree to these terms and conditions, in whole or in part, (i) you will not be allowed/authorized to use the Service, and (ii) you must refrain from accessing the website.
Your continued use of the website and Service will be deemed as your acceptance of these terms and conditions.
Vetnio offers a modern transcription service adapted for veterinarians. By using the Service, the treating veterinarian can easily record audio files of their patient consultations instead of taking notes during the visit. The audio files are transcribed and processed using AI into a medical history. The Service streamlines the workflow and facilitates record-keeping. From each patient visit, in addition to the draft history, both the audio file and the first transcribed text file are stored. In this way, Vetnio ensures that no information is lost and makes it possible to review the material again later if necessary.
To access the Service, the company must first register a Client account. Registration is carried out by an authorized representative of the company logging in with their email address and a six-digit one-time code sent from the system to the specified email address.
To create a Client account, the following information is required:
Once the Client account is registered, additional users can be added. Each user is assigned their own license, and then that user logs in to access the Service.
As a User, you are responsible for all use of the Services and for protecting your login credentials against unauthorized access. You are not permitted to transfer or allow anyone else to use your account.
By accepting these terms, you warrant that you will not use the Service for purposes that violate applicable laws, regulations, or that may otherwise cause harm or inconvenience to Vetnio or third parties.
Upon account registration, the Client is granted a non-exclusive and non-transferable right to use the Service for their own use in accordance with these terms.
Prices for our products and services are generally listed on the website. VAT will be added where applicable. If prices are not listed on the website, please contact us directly for current prices.
Payment is generally made monthly in advance by credit card, unless otherwise agreed. Alternatively, payment can be made against invoice, with payment terms of 30 days from the invoice date, subject to mutual agreement between the parties. An invoice fee of SEK 29 will be added per invoice if the Client chooses to receive paper invoices.
In case of late payment, Vetnio reserves the right to charge late payment interest in accordance with applicable laws, including, but not limited to, §6 of the Swedish Interest Act, and to claim compensation for payment reminders and collection costs.
In case of late or non-payment, Vetnio also reserves the right to suspend all Users' access to the Service until full payment has been made. Furthermore, Vetnio reserves the right to terminate accounts for misuse or legal violations, and users will be notified before termination, unless the violation requires immediate action.
Vetnio aims to keep the Service available every day of the year but reserves the right to shut down all or part of the Service for maintenance or updates. Planned maintenance will be announced in advance and, as far as possible, carried out outside regular working hours. Vetnio is not responsible for Service interruptions caused by external factors such as poor internet connections, web hosting provider outages, or maintenance work.
The Service is provided "as is" and "as available". Vetnio makes no warranties, express or implied, regarding the Service, including, but not limited to, accuracy, completeness, suitability for a particular purpose, or uninterrupted use of the Service. While Vetnio strives to provide a reliable service, it does not guarantee that the Service will be error-free, and Users are responsible for verifying the accuracy and suitability of transcriptions.
Vetnio plans to continuously develop, update, and improve the Service. This is primarily done by continuously training the AI model with the audio files uploaded to the Service and the text files created from these, provided the User has given active consent for this. All further development is included as part of the Service, and Users' use of the developed functionality is done in accordance with the terms of these Terms of Use, unless Vetnio informs that the developed and/or new functionality requires special terms.
The Service uses advanced AI technology to automatically transcribe audio files. However, the accuracy of the transcribed content may vary, and Vetnio does not guarantee that the processed information is error-free or exhaustive. As a User and treating veterinarian, you are strongly encouraged to review and critically evaluate all data generated by the Service before relying on the material.
If the User discovers a significant error in the Service, the User or Client must notify Vetnio in writing without delay. Vetnio undertakes to fix errors that seriously affect the software's functionality as soon as possible. Vetnio reserves the right to determine whether a reported error is significant.
Vetnio's liability for text files produced by the Service is limited to what is stated above. Otherwise, Vetnio cannot be held responsible for errors or deficiencies in the Service. Vetnio is also not responsible for damages or losses (direct or indirect) attributable to the use of the Service or the fact that the Service could not be used.
Vetnio further disclaims all liability for losses, damages, or costs of any kind, direct or indirect, special, incidental, or consequential arising as a result of the Client's and/or User's access to and use of the Service's suggested medical histories.
The User is solely responsible for ensuring that each medical history is correct and that record-keeping carried out with the help of Vetnio complies with applicable laws and regulations.
In any event, Vetnio's liability shall be limited to the fees paid by the User for the Service in the 12 months preceding the event giving rise to the claim.
Vetnio or its licensors own all rights, including intellectual property rights, to the Service and to the text files generated through the use of the Service.
Through these terms and conditions, the User obtains the right to use the text files in accordance with these terms and conditions.
If one of the parties is prevented from fulfilling its obligations under these terms due to circumstances beyond the Party's control, such as fire, flood, war, labor dispute, government action, or delay or cancellation by subcontractors or suppliers, this will constitute a ground for exemption resulting in the postponement of the performance deadline and exemption from penalties.
Vetnio is the data controller for the personal data that Vetnio collects from the Client and from Users in connection with the Service. The Client is the data controller for the personal data that the Client and Users transfer to Vetnio for processing within the framework of the Service.
Vetnio's complete information on the processing of personal data, including information on the rights of the Client and Users and the security measures and other technical and organizational measures taken to protect personal data, can be found in our privacy policy.
By using the Service, the Client and Users agree to the processing of personal data in accordance with Vetnio's privacy policy and applicable data protection legislation.
Disputes arising from these terms and conditions or their application or interpretation shall primarily be resolved through negotiation between the Parties. If the Parties cannot reach an agreement, disputes shall be resolved before a general court, with the Stockholm District Court as the first instance.
For international Clients, in case the Parties are located in different countries, the Parties may mutually agree to resolve the dispute through Alternative Dispute Resolution (ADR) in Stockholm, including, but not limited to, mediation or arbitration, before proceeding to litigation. If ADR is not chosen or is unsuccessful, the dispute shall be resolved at the Stockholm District Court.
These terms and conditions and the Client/User's use of the Service are subject to the export laws and regulations of the United States (US) and any other applicable jurisdiction. As such, the Client and User shall not withdraw or export from the United States or permit the export or re-export of the Services by third parties, in violation of any export restriction, law, or regulation of the United States of America or any other foreign agency or authority. For the avoidance of doubt, the Client shall be solely and exclusively responsible for complying with all applicable export control and economic sanctions laws related to the Client's and User's business, facilities, and provision of services to third parties, when using the Services.
The Client and User shall be solely responsible for (i) complying with any and all applicable US state laws regarding the Client's business, including, but not limited to, state Veterinary Record Keeping Laws and Veterinary Medical Laws, (ii) complying with all laws applicable to the Services, (iii) maintaining records evidencing such compliance, (iv) providing such compliance records upon reasonable request from Vetnio, and (v) notifying Vetnio if the Client and/or User become aware of any non-compliance by the Client and/or User in connection with these terms and conditions.
For any United States (US) government agency. If the Client is part of a US government agency, department or otherwise, whether federal, state or local (a "Government Client"), then the Government Client hereby agrees that the Services under these terms and conditions qualify as "Commercial Computer Software" and "Commercial Computer Software Documentation", as meant by Federal Acquisition Regulation ("FAR") 2.101, FAR 12.212, the Defense Federal Acquisition Regulation Supplement ("DFARS") 227.7201, and DFARS 252.227-7014. The Government Client further agrees that the terms of this section shall apply to the Client. The Government Client's technical data and software rights relating to the Services include only those rights customarily provided to the public as specified in these terms and conditions in accordance with FAR 12.212, FAR 27.405-3, FAR 52.227-19, DFARS 227.7202-1, and the General Services Acquisition Regulation ("GSAR") 552.212-4(w) (as applicable).
In no event shall Vetnio provide government clients, regardless of the Client's and/or User's jurisdiction, with any source code, and the Services shall not be deemed a deliverable or a software deliverable under these terms and conditions. Vetnio grants no license of any kind to any Government Client, nor the source code contained in any deliverable or software deliverable. If a Government Client needs rights not granted under these terms and conditions, the Government Client must negotiate with Vetnio to determine if acceptable terms exist to grant those rights to the Government Client, and a mutually acceptable written annex specifically granting those rights must be included in any applicable agreement.
Any unpublished rights are reserved under applicable copyright laws. Any provision contained in these terms and conditions that contradicts any law applicable to a Government Client shall be limited solely to the extent permitted by such applicable law.
These terms and conditions, as well as any disputes arising from or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Sweden.
The Parties agree that the Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement.
No claim, action, or proceeding of any kind in connection with the Client's and User's access to and use of the Website and/or Services may be brought by the Client/User against Vetnio more than one (1) year after the cause of action arose.
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