Last Updated: February 4, 2025
These terms and conditions apply to services provided by Vetnio™ AB, Address: Grev Magnigatan 10, 114 55, Stockholm, org. no. 559494-6807 ("Vetnio™") to business customers ("Customer(s)") via the website or via the Vetnio™ mobile application (the "Service(s)").
Vetnio™ and the Customer are hereinafter referred to individually as "Party" and jointly as "Parties".
The end users of the Services covered by the terms and conditions are persons who are employees of, or contractors to, the Customer or who otherwise have a similar position in relation to the Customer (end users are hereinafter referred to as "Users"). In relation to Vetnio™, the Customer is responsible for Users' actions as if the actions were the Customer's own.
Please read these terms and conditions carefully before accessing and using Vetnio™'s website and Service. By accessing our website and using the Service you agree to be bound by these terms and conditions and accept to comply with all applicable laws and regulations. Should you disagree to be bound by these terms and conditions, in whole or in part, you shall (i) not be permitted/authorized to use the Service, and (ii) refrain from accessing the website.
Your continued use of the website and Service shall be deemed to constitute your acceptance of these terms and conditions.
Vetnio™ provides a modern transcription service adapted for veterinarians. Through the use of the Service, the treating veterinarian can easily record audio files from their patient meetings instead of writing notes during the visit. The audio files are then transcribed and processed using AI into a medical record. The Service streamlines the workflow and facilitates record-keeping. From each patient visit, in addition to the draft record, both the audio file and the first transcribed text file are stored. In this way, Vetnio™ ensures that no information is lost and makes it possible to go back and review the material afterwards if needed.
To access the Service, the company must first register a Customer account. Registration is done by an authorized representative of the company logging in with their email address and a six-digit one-time code sent from the system to the specified email address.
To create a Customer account, the following information is required:
Once the Customer account has been registered, additional Users can be added. Each User is assigned their own license and then logs in to access the Service.
As a User, you are responsible for all use of the Services and for protecting your login credentials against unauthorized access. It is not permitted to transfer or let anyone else use your account.
By accepting these terms, you guarantee that you will not use the Service for purposes that violate applicable laws, regulations, or that may otherwise cause damage or inconvenience to Vetnio™ or third parties.
By registering an account, the Customer is granted a non-exclusive and non-transferable right to use the Service for their own use in accordance with these terms.
Prices for our products and services are generally listed on the website. VAT will be added where applicable. If the prices are not listed on the website, please contact us directly to inquire about the current prices.
Payment is generally made monthly in advance by credit card, unless otherwise agreed upon. Alternatively, payment can be made against invoice, with payment terms of 30 days from the invoice date, subject to mutual agreement between the parties. An invoice fee of 29 SEK per invoice will be added if the Customer chooses to receive paper invoices.
In case of late payment, Vetnio™ reserves the right to charge late payment interest in accordance with applicable laws including but not limited to §6 of the Swedish Interest Act, and claim compensation for payment reminders and collection costs.
In case of late or non-payment, Vetnio™ also reserves the right to suspend all Users' access to the Service until full payment has been made. Additionally, Vetnio™ reserves the right to terminate accounts for misuse or legal violations, and users will be notified before termination, unless the violation necessitates immediate action.
Vetnio™ aims to keep the Service available every day of the year but reserves the right to shut down all or parts of the Service for maintenance or updates. Planned maintenance will be announced in advance and, as far as possible, will occur outside regular working hours. Vetnio™ is not responsible for Service disruptions caused by external factors such as poor internet connections, web host outages, or maintenance work.
The Service is provided on an "as is" and "as available" basis. Vetnio™ makes no warranties, whether express or implied, regarding the Service, including but not limited to the accuracy, completeness, fitness for a particular purpose, or uninterrupted use of the Service. While Vetnio™ strives to provide a reliable service, it does not guarantee that the Service will be error-free, and Users are responsible for verifying the accuracy and appropriateness of the transcriptions.
Vetnio™ plans to continuously develop, update, and improve the Service. This is mainly done by continuously training the AI model with the audio files uploaded to the Service and the text files created from these, provided that the User has actively given their consent to this. All further development is included as part of the Service, and Users' use of developed functionality is in accordance with the terms of these Terms of Use unless Vetnio™ informs that developed and/or new functionality requires special terms.
The Service uses advanced AI technology to automatically transcribe audio files. However, the precision of the transcribed content may vary, and Vetnio™ does not guarantee that the processed information is error-free or comprehensive. As a User and treating veterinarian, you are strongly encouraged to carefully review and critically evaluate all data generated by the Service before relying on the material.
If the User discovers a significant error in the Service, the User or Customer shall notify Vetnio™ in writing without delay. Vetnio™ undertakes to address errors that seriously affect the functionality of the software as soon as possible. Vetnio™ reserves the right to determine whether a reported error is significant.
Vetnio™'s liability for text files produced by the Service is limited to what is stated above. Otherwise, Vetnio™ cannot be held liable for errors or deficiencies in the Service. Vetnio™ is also not responsible for damages or losses (either direct or indirect) attributable to the use of the Service or to the fact that the Service could not be used.
Vetnio™ further disclaims all liability for direct or indirect, special, incidental or consequential loss, damage, or cost of any kind that arises as a result of Customer's and/or User's access to and use of the Service's medical record suggestions.
The User is solely responsible for ensuring that each medical record is correct and that the record-keeping done with the help of Vetnio™ complies with applicable laws and regulations.
In any case, Vetnio™'s liability shall be limited to the fees paid by the User for the Service in the 12 months preceding the event giving rise to the claim.
Vetnio™ or its licensors hold all rights, including intellectual property rights, to the Service and to text files generated through the use of the Service.
Through these terms and conditions, the User obtains a right to use the text files in accordance with these terms and conditions.
If a party is prevented from fulfilling its obligations under these terms due to circumstances beyond the Party's control such as fire, flood, war, labor market conflict, government action, or subcontractor's or supplier's delay or cancellation, this shall constitute grounds for release that results in postponement of performance time and exemption from penalties.
Vetnio™ is the data controller for the processing of personal data that Vetnio™ collects from the Customer and Users in connection with the Service. The Customer is the data controller for the personal data that the Customer and Users transfer to Vetnio™ for processing within the framework of the Service.
Vetnio™'s complete information about the processing of personal data, including information about the Customer's and Users' rights and security measures and other technical and organizational measures taken to protect personal data, can be found in our privacy policy.
By using the Service, the Customer and Users accept the processing of personal data in accordance with Vetnio™'s privacy policy and applicable data protection legislation.
Disputes arising from these terms and conditions or its application or interpretation shall primarily be resolved through negotiation between the Parties. If the Parties cannot reach an agreement, disputes shall be settled by general court, with Stockholm District Court as the first instance.
For international Customers, in the event that the Parties are located in different countries, the Parties may mutually agree to resolve the dispute through Alternative Dispute Resolution (ADR) in Stockholm, including but not limited to mediation or arbitration, before proceeding to litigation. If ADR is not chosen or is unsuccessful, the dispute shall be resolved in Stockholm District Court.
These terms and conditions and Customer's/User's use of the Services is subject to the United States (U.S.) export laws and regulations, and any other applicable jurisdictions. As such, Customer and User shall not remove or export from the United States or allow the export or re-export of the Services by any third party, in violation of any export restrictions, laws or regulations of the United States of America or any other foreign agency or authority. For the avoidance of doubt, Customer shall be solely and exclusively responsible for complying with any applicable export control laws and economic sanctions relating to Customer's and User's respective business, facilities, and the provision of services to third parties, when using the Services.
Customer and User shall be solely responsible for (i) complying with any and all applicable U.S. state laws in relation to Customer's business including but not limited to State Veterinary Recordkeeping Laws and Veterinary Medical Laws, (ii) complying with all laws applicable to the Services, (iii) keeping records evidencing such compliance, (iv) providing such records of compliance upon Vetnio™'s reasonable request, and (v) notify Vetnio™ if Customer and/or User becomes aware of any non-compliance by the Customer and/or User in relation to these terms and conditions.
For any United States (US) Government Agency. If Customer is part of a US Government agency, department or otherwise, either federal, state or local (a "Government Customer"), then Government Customer hereby agrees that the Services under these terms and conditions qualifies as "Commercial Computer Software" and "Commercial Computer Software Documentation", within the meaning of Federal Acquisition Regulation ("FAR") 2.101, FAR 12.212, Defense Federal Acquisition Regulation Supplement ("DFARS") 227.7201, and DFARS 252.227-7014. Government Customer further agrees that the terms of this section shall apply to Customer. Government Customer's technical data and software rights related to the Services include only those rights customarily provided to the public as specified in these terms and conditions in accordance with FAR 12.212, FAR 27.405-3, FAR 52.227-19, DFARS 227.7202-1 and General Services Acquisition Regulation ("GSAR") 552.212-4(w) (as applicable).
In no event shall Vetnio™ provide Government customers, irrespective of the Customer's and/or User's jurisdiction, any source code and the Services shall not be considered to be a deliverable or a software deliverable under these terms and conditions. Vetnio™ does not grant any license whatsoever to any Government Customer, and source code contained in any deliverable or a software deliverable. If a Government Customer has a need for rights not granted under these terms and conditions, Government Customer must negotiate with Vetnio™ to determine if there are acceptable terms for granting those rights to Government Customer, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement.
Any unpublished rights are reserved under applicable copyright laws. Any provisions contained in these terms and conditions that contradict any law applicable to a Government Customer, shall be limited solely to the extent permitted under such applicable law.
These terms and conditions, and any dispute arising out of or in connection with these terms and conditions, its subject matter or its formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the laws of Sweden.
The Parties agree that the uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement.
In no event shall any claim, action or proceeding, in relation to Customer's and User's access to and use of the Website and/or Services be instituted by Customer/User against Vetnio™ more than one (1) year after the cause of action arose.
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