Last Updated: March 1, 2025
At Vetnio™ AB, company registration number: 559494-6807, our business customers ("you" or "your") privacy is important to us, and we want you to feel secure when you entrust us with your personal data. We have established this Privacy Policy so that you can understand how we process and protect your personal data. This Privacy Policy describes what Personal Data we collect when you visit our website or use our services and for what purposes your Personal Data is processed.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, including recording conversations between veterinary professionals and pet owners to generate clinical notes. This Privacy Policy applies to all users of Vetnio's website and services and is designed to comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, California Consumer Privacy Act (CCPA), as well as all other Applicable Data Protection Laws.
This Privacy Policy does not apply to personal data or any other information collected, stored and processed by you in relation to the provision of your veterinary services to animal/pet owners. Such data and information shall be subject to your own privacy policy and shall not be controlled by Vetnio.
By accessing the website and using the services, you accept the terms and conditions of Vetnio's Privacy Policy, and you consent to Vetnio's collection, storage, use and disclosure of your Personal Data as described in this Privacy Policy.
You acknowledge that it is in your best interest to read this Privacy Policy carefully and to ensure that you understand the terms and conditions contained herein. Your acceptance of Vetnio's Privacy Policy is deemed to occur upon your first use of our website and/or services. If you do not accept and agree with this Privacy Policy, please refrain from using and/or accessing our website and services immediately.
"Personal Data" means any information that relates to an identified or identifiable natural person ("data subject").
"Processing" means any activities involving your Personal Data including collection, handling, storage, sharing, access, use, transfer and deletion or destruction of information.
"Applicable Data Protection Laws" include, but are not limited to, the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK Data Protection Act 2018 and UK GDPR, the Swiss Federal Act on Data Protection (FADP), the Swedish Data Protection Act (2018:218), the German Federal Data Protection Act (BDSG), the Austrian Data Protection Act (DSG), California Consumer Privacy Act (CCPA), Connecticut Data Privacy Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and other relevant data protection laws and regulations applicable to the processing of Personal Data.
"Controller" means the entity that determines the purposes and means of Personal Data processing.
"Processor" is a third party that processes Personal Data on behalf of the Controller.
Vetnio AB acts as the Data Controller for the processing of personal data under this Privacy Policy. For inquiries, contact us at email: info@vetnio.com
The overall purpose of our processing of your Personal Data is to manage your access to, and your use of, our services and to develop and improve our business and your customer experience.
We primarily collect Personal Data directly from you when you use our services to record and store audio files that are transcribed and processed into medical records. We always strive not to process more Personal Data than is required for each purpose and we never sell your Personal Data to other companies.
We may process your Personal Data for the following purposes:
Vetnio collects and processes the following categories of personal data about you as a User when you register a user account, use our services or when you visit our website.
We do not process sensitive Personal Data.
Vetnio collects Personal Data directly from customers when you register a customer account and provide information about your Users, upload audio files, contact our customer service, and when you otherwise interact with Vetnio and provide information about yourself.
If a User is employed by a Vetnio customer, we may also process your data to provide the agreed service. However, in this context, Vetnio is not the data controller, so this Privacy Policy does not further describe such processing. For more information about such processing of your data, please ask your employer.
We also collect information when you visit our website. We use cookies and analytics tools to improve the user experience for our visitors. We handle this data as we have a legitimate interest in offering the best possible user experience. You can choose to disable these services in your browser.
A cookie is a small text file that is stored on your computer when you visit a website. Vetnio uses cookies primarily to improve your user experience on our website. Some of these cookies are necessary for functionality, while others are used to optimize and improve your experience. We use different types of cookies, including essential cookies necessary for the operation of the website, analytics cookies to track and analyze user behavior, functionality cookies to remember user preferences, and marketing cookies used for advertising purposes. You can manage your cookie preferences through your browser settings or our cookie consent management tool. Under applicable privacy laws, including GDPR, we obtain explicit consent before using non-essential cookies. Users have the right to withdraw their consent at any time by adjusting their settings. Disabling cookies may affect certain functionalities of our website.
Vetnio will, at your request or on our own initiative, correct, delete or supplement information that is found to be incorrect, incomplete or misleading.
You have the right to object to processing of Personal Data that is carried out based on a balance of interests. If you object to such processing, we will only continue to process your Personal Data if there are legitimate reasons for the processing that outweigh your interests.
Some processing of Personal Data is based on consent. You can withdraw your consent at any time by contacting us and we will then cease such processing.
You also have the right to request:
Requests to exercise your rights can be made by contacting us at info@vetnio.com. We will respond to your request in accordance with Applicable Data Protection Laws.
To the extent that the California Consumer Privacy Act (CCPA) and California Privacy Regulation Act (CPRA) is applicable to either Vetnio or you: both parties agree to comply with all of its obligations under the CCPA and CPRA; and in relation to any communication of 'Personal Information' as defined by the CCPA and CPRA, the parties agree that no monetary or other valuable consideration is being provided for such Personal Information and therefore neither party is 'selling' (as defined by the CCPA and CPRA) Personal Information to the other party.
The principal rights you have under the CCPA and CPRA include but are not limited to:
Under the CCPA, Personal Information does not include:
Both parties agree to notify the other immediately if it receives any complaint, notice, or communication that directly or indirectly relates to either party's compliance with the CCPA. Specifically, Vetnio shall notify you within ten (10) business days if we receive a verifiable consumer request under the CCPA.
Do-Not-Track (DNT) is a web browser setting that, when turned on, allows you to not have your actions monitored online and stops all tracking activities. The DNT feature was first introduced in 2010 by the US Federal Trade Commission. By the end of 2011, it was adopted by most web browsers.
Vetnio does not track its users over time and access third party websites to provide targeted advertising, and therefore Vetnio does not respond to DNT signals. Third parties cannot collect any other personally identifiable information from Vetnio's Website unless you provide it to them directly.
The Connecticut Data Privacy Act (CTDPA) will affect persons that do business in Connecticut or persons who provide products and/or services to residents of Connecticut. Under the CTDPA you have the following rights in respect of your Personal Information:
To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this Privacy Policy.
For us to respond to your request, we need to know who you are and which right you wish to exercise. We will not respond to any request if we are unable to verify your identity using commercially reasonable efforts and therefore confirm that the Personal Information in our possession actually relate to you. In such cases, we may request that you provide additional information which is reasonably necessary to authenticate you and your request.
We will respond to your request without undue delay, but in all cases and at the latest within forty-five (45) days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to ninety (90) days to fulfil your request.
Should we deny your request, we will explain to you the reasons behind our denial without undue delay, but in all cases and at the latest within forty-five (45) days of receipt of the request. It is your right to appeal such decision by submitting a request to us via the details provided in this Privacy Policy. Within forty-five (45) days of receipt of the appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied you may contact the Attorney General to submit a complaint.
We do not charge a fee to respond to your request, for up to two requests per year.
The Virginia Consumer Data Protection Act (VCDPA) will affect persons that do business in Connecticut or persons who provide products and/or services to residents of the Commonwealth of Virginia. The VCDPA grants users the right to access their data and requests that organizations remove their Personal Information. It also compels businesses to complete data security assessments when processing Personal Information for, among other reasons, targeted advertising and sales.
Residents of Virginia have the following rights under the VCDPA:
To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this Privacy Policy.
For us to respond to your request, we need to know who you are and which right you wish to exercise. We will not respond to any request if we are unable to verify your identity using commercially reasonable efforts and therefore confirm that the Personal Information in our possession actually relate to you. In such cases, we may request that you provide additional information which is reasonably necessary to authenticate you and your request.
We will respond to your request without undue delay, but in all cases and at the latest within forty-five (45) days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to ninety (90) days to fulfill your request.
Should we deny your request, we will explain to you the reasons behind our denial without undue delay, but in all cases and at the latest within forty-five (45) days of receipt of the request. It is your right to appeal such decision by submitting a request to us via the details provided in this Privacy Policy. Within forty-five (45) days of receipt of the appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied you may contact the Attorney General to submit a complaint.
We do not charge a fee to respond to your request, for up to two requests per year.
This section applies to all Users who are consumers residing in the State of Colorado, according to the Colorado Privacy Act (CPA). You may exercise certain rights regarding your data processed by Vetnio. In particular, you have the right to do the following:
To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this Privacy Policy.
For us to respond to your request, we need to know who you are and which right you wish to exercise. We will not respond to any request if we are unable to verify your identity using commercially reasonable efforts and therefore confirm that the Personal Information in our possession actually relate to you. In such cases, we may request that you provide additional information which is reasonably necessary to authenticate you and your request.
We will respond to your request without undue delay, but in all cases and at the latest within forty-five (45) days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to ninety (90) days to fulfill your request.
Should we deny your request, we will explain to you the reasons behind our denial without undue delay, but in all cases and at the latest within forty-five (45) days of receipt of the request. It is your right to appeal such decision by submitting a request to us via the details provided in this Privacy Policy. Within forty-five (45) days of receipt of the appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied you may contact the Attorney General to submit a complaint.
We do not charge a fee to respond to your request, for up to two requests per year.
This section applies to all users who are consumers residing in the State of Utah, according to the Consumer Privacy Act (UCPA) of Utah. You may exercise certain rights regarding your data processed by Vetnio. In particular, you have the right to do the following:
To exercise the rights described above, you need to submit your request to us by contacting us via the contact details provided in this Privacy Policy.
For us to respond to your request, we need to know who you are and which right you wish to exercise. We will not respond to any request if we are unable to verify your identity using commercially reasonable efforts and therefore confirm that the Personal Information in our possession actually relate to you. In such cases, we may request that you provide additional information which is reasonably necessary to authenticate you and your request.
We will respond to your request without undue delay, but in all cases and at the latest within forty-five (45) days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to ninety (90) days to fulfill your request.
Should we deny your request, we will explain to you the reasons behind our denial without undue delay, but in all cases and at the latest within 45 days of receipt of the request. It is your right to appeal such decision by submitting a request to us via the details provided in this Privacy Policy. Within forty-five (45) days of receipt of the appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied you may contact the Attorney General to submit a complaint.
We do not charge a fee to respond to your request, for up to two requests per year.
We maintain procedures and working methods to ensure your Personal Data is handled securely. The basic principle is that only employees and persons within the organization who need access to Personal Data to perform their work duties should be able to access them.
We implement reasonable security measures, including encryption of stored and transmitted data, access control restrictions to limit data access, regular security audits and compliance checks, and employee training on data protection obligations. Despite our efforts, no system is 100% secure. In case of a data breach, we will notify users and regulatory authorities in compliance with Applicable Data Protection Laws.
We may share your Personal Data with trusted third parties for the purposes outlined in this Privacy Policy. Such third parties include service providers that assist in operating our platform, such as cloud hosting providers, payment processors, IT security firms, analytics providers, and customer support tools. Any third party that processes Personal Data on our behalf is contractually obligated to do so in accordance with GDPR and other Applicable Data Protection Laws. We ensure that appropriate safeguards, including Standard Contractual Clauses (SCCs) or adequacy decisions, are in place when transferring Personal Data outside the European Economic Area (EEA). We do not sell, trade, or rent your Personal Data to any third party for marketing purposes. If required by law, we may disclose Personal Data to regulatory authorities, law enforcement agencies, or other parties in response to valid legal requests.
We engage carefully selected third-party data processors to process Personal Data on our behalf, solely for the purposes of providing and improving our services. These data processors include cloud storage providers, payment processors, analytics services, and customer support platforms. Each data processor is subject to a legally binding Data Processing Agreement (DPA) that ensures compliance with the GDPR and other Applicable Data Protection Laws. We require our data processors to implement appropriate technical and organizational measures to safeguard personal data and prohibit them from using the data for any other purpose. Where data processors are located outside the European Economic Area (EEA), we ensure adequate levels of protection through Standard Contractual Clauses (SCCs) or other approved transfer mechanisms.
The data uploaded to our Service is transferred to and stored on encrypted Amazon servers located in Frankfurt, Germany.
In certain cases, we cooperate with third-party partners who act as independent data controllers. These partners process Personal Data in accordance with their own privacy policies and legal obligations, independently determining the purposes and means of such processing. One of such partners is Stripe, our payment service provider. When you make a payment through Vetnio, Stripe processes your payment information as an independent data controller under its own Stripe Privacy Policy. We do not have access to your full payment details, such as your credit card number, and Stripe is solely responsible for the processing of this data.
When you interact with or use services provided by these partners in connection with Vetnio services, their respective privacy policies will govern the processing of your Personal Data. We recommend that you review their privacy policies to understand how they collect, use, and protect your data.
While we take reasonable steps to ensure that our partners comply with Applicable Data Protection Laws, we are not responsible for their processing activities.
Vetnio will only retain your Personal Data for as long as is reasonably necessary to fulfil the purposes we collected such Personal Data for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When your Personal Data is no longer needed for the purpose for which such Personal Data was collected, we will take reasonable steps to destroy, delete or permanently de-identify your Personal Data.
Our services are not directed to persons under the age of eighteen (18) years. We do not collect Personal Data from children under the age of eighteen (18) years. We therefore encourage you to obtain the assistance and consent of a parent/legal guardian when accessing our website and using the services. A parent/legal guardian who becomes aware that his or her child has provided us with Personal Data without their consent, should contact us at info@vetnio.com and we will endeavour to delete the relevant data.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you by posting the updated Privacy Policy on our website and indicating the date of the latest revision at the top of the page. In some cases, we may also provide additional notifications, such as email updates, depending on the nature of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Data.
If you believe that we have processed your Personal Data in a manner that violates Applicable Data Protection Laws, you have the right to lodge a complaint with a data protection authority.
You may contact the data protection authority in your country of residence, place of work, or where the alleged infringement has occurred.
If you are located in the European Economic Area (EEA), you can find the contact details of your local data protection authority here: European Data Protection Board – National Authorities
If you are located in the United Kingdom, you may contact the Information Commissioner's Office (ICO): ICO Website
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC): FDPIC Website
If you are located in California, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.
If you are located in another jurisdiction, we recommend checking with your local data protection authority for further guidance.
We encourage you to first contact us, so we can attempt to resolve your concerns before you escalate the matter to a regulatory authority.
You can stop all collection of Personal Date/Information by Vetnio by not accessing our website, and services, or by requesting to opt-out via email at info@vetnio.com.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your Personal Data, you can contact us using the details below:
Email: info@vetnio.com
Company name: Vetnio AB
Registered address: Grev Magnigatan 10, 114 55, Stockholm
Contact details: Arman Karégar, info@vetnio.com
Please fill out the form, and we'll get back to you shortly.